Bumbleride - The Ride of Your Life

Indie & Indie Twin Front Wheel Recall

   Learn about the Recall

Dear Bumbleride Customer,

At Bumbleride, safety is our number one priority, and honest communication is at the very core of our foundation.

We have identified a safety concern affecting a small percentage of our customers (0.1%) regarding the front wheels of certain Indie and Indie Twin models. We’ve learned that there is a possibility that the front wheel can crack or break at the central axle hub, resulting in a potential tipping and fall hazard. In conjunction with the Consumer Product Safety Commission and Health Canada, we are working diligently to resolve this issue immediately.

Working with an independent laboratory, our engineers found that by developing a retrofit kit that can be easily installed onto the front wheel, the strength of the wheel significantly increases and when tested along side the original wheel, does not break under similar force.

If you own a Bumbleride Indie or Indie Twin manufactured between January 2009 and August 2011, please discontinue use of your stroller and Apply for a Wheel Retrofit Kit.

You can determine the Date of Manufacture on all Indie models by reading the white label affixed to the side of the stroller. The Indie Twin Date of Manufacture can be found on a white label affixed to the underside of the handle (please see below).

You can also order a Wheel Retrofit Kit by contacting Bumbleride Customer Care at 1-800-530-3930 (Monday – Friday from 8:00 a.m. – 4:00 p.m. PST), or by email at info@bumbleride.com. These kits will begin shipping on Monday, January 23rd.

We are confident that our Wheel Retrofit Kit will resolve the issue outlined above, and apologize for the inconvenience this issue may have caused you.

If you have any questions whatsoever, please contact our Customer Care team at your earliest convenience at 1-800-530-3930 (M-F 8:00 a.m. – 4:00 p.m. PST), or via email at info@bumbleride.com.

Sincerely,

Matthew Reichardt

CEO

Bumbleride

Apply for Wheel Retrofit Kit.

The safety risk –

We have identified a safety concern affecting a small percentage of our customers (0.1%) regarding the front wheels of certain Indie and Indie Twin models. We’ve learned that there is a possibility that the front wheel can crack or break at the central axle hub, resulting in a potential tipping and fall hazard. In conjunction with the Consumer Product Safety Commission and Health Canada, we are working diligently to resolve this issue immediately.

The solution –

Bumbleride engineers have worked with a third-party laboratory to develop an easy to attach wheel retrofit kit that resolves the concern.

How to obtain the Wheel Retrofit Kit –

Apply for Wheel Retrofit Kit.

Contact Bumbleride by phone: 1-800-530-3930

Contact Bumbleride by e-mail: info@bumbleride.com

Other Bumbleride models –

This safety concern does not affect other Bumbleride models (Flite, Flyer or Queen B) as they use a different wheel design.

   Is your Bumbleride affected

Bumbleride Indie and Indie Twin models manufactured between January 2009 and August 2011 are affected. The date of manufacture labels can be found on the side of the frame (for Indie) and on the underside of the handle (for Indie Twin).

Apply for Wheel Retrofit Kit.

   Apply for Wheel Retrofit Kit

   Download Retrofit instructions

   Watch Retrofit installation video

Health Canada Carrycot Recall

   Learn about the Recall

Dear Bumbleride Customer,

The Bumbleride Carrycot is tested and found compliant with both the US safety standard F2050 for “hand-held infant carriers” as well as the Canadian standard SOR/85-379 for “carriages and strollers”. However, Health Canada is now categorizing the Carrycot under their safety standard SOR/2010-261 for “cribs, cradles and bassinets” under which the Carrycot is not compliant. The Carrycot handles can lie inside the body of the Carrycot which could potentially pose as an entanglement hazard to the occupant should they be left in the product unattended.

Please note that since Bumbleride’s original production of the Carrycot in 2009, we have yet to receive any instances, concerns or comments regarding the soft handles or the safety hazard that they could pose. Because of the potential instance, Bumbleride is providing retrofit kits to all Bumbleride Carrycot owners. The retrofit kit can be attached to each of the handles and prevent the hazard from occurring.

This concern affects all Bumbleride Carrycots currently on the market.

We are working with Health Canada to provide retrofit kits for all Bumbleride Carrycots distributed to Canada that were produced throughout the year of 2012.

If you own a Bumbleride Carrycot purchased anytime between 2009 and 2012, and would like to apply for a Retrofit Kit, please do so here.

You can also order a Carrycot Retrofit Kit by contacting Bumbleride Customer Care at 1-800-530-3930 (Monday – Friday from 8:00 a.m. – 4:00 p.m. PST), or by email at info@bumbleride.com.

We are confident that our Carrycot Retrofit Kit will resolve the issue outlined above, and apologize for the inconvenience this issue may have caused you.

If you have any questions whatsoever, please contact our Customer Care team at your earliest convenience at 1-800-530-3930 (M-F 8:00 a.m. – 4:00 p.m. PST), or via email at info@bumbleride.com.

Sincerely,

Matthew Reichardt

CEO

Bumbleride

   Apply for the Carrycot Retrofit Kit